FAQ

We often got these questions from customer, so we list it out for you at your ease!

1. What do you do if a balloon pops while in my driveway
   
   Message me. I will replace the popped balloon no charge.
   If it is off my property and in your home, you may message me however there is a charge to replace the balloon.
   
   
2. How long will my balloons last?
   
   Air-filled Balloons can last up to 2 weeks if left in a cool shaded room.
   

   
   If left outside in the sun, we have experienced such hot sunshine that the balloons literally melt and bond together. Balloons are latex and if left in the 35 degrees direct sun, they will deteriorate quickly.

3.  What is Hi-Float? ?
   
   Hi- Float is a Product that is used inside a latex balloon to help prolong helium retention. Meaning it slows down the rate of escape of helium from the porous latex balloon.
   
   
4. How long will Air filled balloons last?
   (Tested Indoors :  The room temperature whether high or low will change the duration of float time)
   - Latex 12” | 9-10 hours
   - Latex 12” with Hi-FLOAT | 48 hours
   - Foils 18” | 3 to 4 days 
   - Bubbles | 1 week  
   
   
5. Why don't my balloons float?
   Balloons don't float for a number of reasons. A balloon must be inflated with helium for it to float. If it still does not float, make sure that you are blowing the balloon up to its full size. An under inflated balloon is the most common reason for a balloon not to float. Do not fill a balloon smaller that 9" with helium as they only float for a few hours.
   
   Some very cheap plastic balloons will not float when filled with Helium / balloon gas. This is due to a poor design and manufacture where the weight of the balloon exceeds the lift of the helium gas.
   
   We have personally come across these same balloons floating when filled with HYDROGEN gas. BUT WE DO NOT USE HYDROGEN. Hydrogen has higher lift ability than Helium BUT is highly inflammable and dangerous.
   
   
6. Why does my foil balloon explode outside?
   
   When a foil balloon becomes HOT the helium inside EXPANDS, making the balloon look FULL and TIGHT. FOIL balloons are fixed volume balloons.
   E.g. the material (foil) has very little or no stretch
   
   Your balloonist must also warn you against putting the foils into places that trap HEAT example a car parked in a hot open car park or full sun/ the trunk of a car/ in the sun. All these will cause the foil balloon to heat up; the gases expand and eventually pop.
   
   
7. Why do balloons deflate?
   
   Both latex and foil balloons are porous which allows the helium to escape from the balloons. Latex balloons are more porous and let the helium escape more quickly than the foil balloons.
   
   
8. Why do air filled latex balloons deflate?
   
   Why do balloons deflate more quickly in a hot room than a cold one? In theory a balloon will deflate more quickly in a cold room as the helium contracts in the cold making it easier for the particles to escape from the balloon. In a hot room the helium particles expand making them less likely to escape from the balloon. Depending on how hot the room is, if the particles expand a lot then this can cause the balloon to pop.
   
   One reason for a balloon to deflate more quickly in a hot room would be that the heat causes the helium particles to move about rapidly and therefore escape at a faster rate. This is not a scientific fact - more what we have found through years of working with the balloons.
   
   
9. Why do helium balloons deflate more quickly than exhaled air?
   
   Helium balloons deflate quicker than air filled balloons because the helium particles are smaller than air particles and so escape through the balloons more easily.
   
   
10. Can I pick up helium latex balloons a day before the party?
    
    We would advice you have to pick up your helium latex balloons best 2-3 hrs before your party as without HI-Float, it will only float 9-10 hrs.
    
    
11.  How do you transport balloons?
    
    We will provide you with a transportation ribbon, remove it once you are at your destination.
    You may have to gently reposition the balloons. 
    Please hold the weight and the transportation ribbon at the same time.
    
    
12. One bouquet at a time
    Do not grad multiple bouquets at the same time they will tangle
    

• Latex balloons last 10-12 hours (indoors) from the time they are inflated. With no added product to prolong their life
  
• Latex balloons with product (Ultra Hifloat) I guarantee 48 hours (indoors).  There is an extra charge but is not required to add. 
  
• Mylar balloons (foil) will last 3-7 days (indoors). They do not require product to prolong their life. They are not biodegradable. Do not release.
  
• Mylar balloons are refillable if the neck of the balloon is intact. Please deflate gently using a straw.  Press out all the helium and save for another occasion!
  
• I do not fill your own balloons due to the fact that I would not be able to guarantee a replacement
  
• If I am refilling a mylar purchased from me, proof of purchase is necessary and I do not guarantee the balloon.
  
• I can refuse refilling a mylar purchased from me at my discretion if I feel as though the balloon will not seal/hold.
  
• Weights are welcomed back

Balloon Information